Telasul kitchens have a one-year warranty.
The Telasul Warranty covers manufacturing defects.
The Telasul Warranty does not cover:
Always use soft cloth dampened with water and mild soap to clean the product. Never use alcohol or abrasive products, especially steel sponges or any material that might scratch the surface. It is recommended to cover shelves with plain plastic or paper in areas with great friction. Avoid storing acidic substances (salt, vinegar, lemon, onion, etc.) in direct contact with the product.
To prevent the feet from breaking and/or suffering any damage, some precautions must be taken:
In case the product needs to be moved, lift it evenly by holding its bottom on the four sides.
Requests for technical assistance should be made directly from the store where the product was purchased.
When the store where the purchase was made no longer exists, you can request technical assistance directly from Telasul. Access the link CUSTOMER SUPPORT in the CONTACT menu or you can access the address www.cozinhastelasul.com.br/sac and fill in the requested data.
Customers are required to send pictures of the entire product and the damaged parts, in addition to the copy of the purchase invoice/receipt. Describe in detail the problems and the cause of the problem.
The request will be evaluated by the team in charge and in case the problem is covered by Telasul Warranty, replacement parts will be sent.
Telasul does not take responsibility for carrying out the assembly or replacement service.
IMPORTANT: The request will be evaluated only if the invoice and photos of the damaged parts are legible.
No, it is not. It is mandatory to submit a copy of the invoice/receipt.
No, it is not. The pictures must be sent to show the problem on the product and identify which parts need to be replaced.
No, it is not. Only the owner of the product (the one whose name appears on the invoice/receipt) may request technical assistance.
No, it is not. Telasul only sells complete modules, and just through their retail stores.
Phone: +55 54 3463 9444 / Fax: +55 54 3463 9445
Entroncamento das Rodovias RSC 470,
Km 222,30 com RSC 453, km 101,10, S/N,
Caixa Postal 36, Distrito Industrial,
CEP 95720-000, Garibaldi, RS, Brasil